Privacy Policy

1. Introduction

Welcome to GoGo Chat! GoGo GmbH is a German-registered company (HRB 164655 B), based in Berlin. We’ve built GoGo as your AI-powered system for personal transformation — designed to be private, transparent, and secure from the ground up.

This Privacy Policy explains what data we collect, how we use it, and how we keep it safe. By using GoGo, you agree to this policy. If you do not agree, please do not use our app.

2. Our Promise

Your data stays yours - always. GoGo was built with privacy at the core. We don’t sell your data. We don’t exploit your inputs. We don’t run ads. We believe real transformation requires structure, trust, and intelligence - and we deliver all three.

3. Scope of Services

GoGo is a personal development system powered by AI coaching modules. We help you grow through:
- Personalized Coaching: AI-generated plans across mindset, resilience, habits, and purpose.
- Mental Health Support: Conversations designed to enhance emotional clarity and self-awareness (not medical therapy).
- Daily Growth Modules: Short, focused lessons guided by AI specialists.
- Streaks and Tracking: Behavioral nudges to keep you on track.

To make this work, we collect only the data needed - and only with your consent.

4. Data We Collect

4.1 Personal Information You Provide

When you interact with GoGo, we may collect:
- Account Info: Name, email, password, date of birth, and subscription status.
- Preferences: Settings and goal selections.
- Conversations: Your coaching inputs during sessions, stored for functionality.
- Support Interactions: When you reach out to us for help.

4.2 Automatically Collected Data

When you use the app, we may log:
- Device Details: IP address, operating system, app version.
- Usage Metrics: Interactions, session durations, growth path selections.
- Cookies & Analytics: Basic tracking to improve performance (you can disable this in app or browser settings).

4.3 Third-Party Integrations

We may collect limited data from trusted third-party providers:
- Payments: Secure processing via Apple, Google, or Stripe.
- Analytics: Anonymous insights to improve coaching quality and UX.
- Crash Reporting: App diagnostics to fix bugs and improve stability.

We do not use any of these services to track users across apps or sell data.

5. How We Use Your Data

We use your data to:
- Personalize your growth experience and AI coaching recommendations.
- Process subscriptions and secure your payments.
- Maintain your progress across streaks and milestones.
- Respond to customer support requests.
- Improve the app through aggregated usage insights.
- Detect and prevent abuse, fraud, or misuse of services.

6. Legal Basis for Data Processing (EU Users)

Under the GDPR, we process data based on:
- Consent: When you opt in to use GoGo.
- Contract: When needed to deliver the services you requested.
- Legal Obligations: For tax, compliance, or fraud prevention.
- Legitimate Interests: To operate and improve the platform safely and fairly.

7. Sharing Your Data

We never sell your data. We only share it when necessary:
- Service Providers: E.g., hosting, payment, analytics - under strict data agreements.
- Legal Requests: If required by law or to protect user safety.
- Business Transitions: In case of mergers or acquisitions, with full privacy safeguards in place.

8. International Data Transfers

We store and process your data within the EU and the United States. All international transfers comply with GDPR using:
- Standard Contractual Clauses (SCCs)
- Data Processing Agreements with our partners

We ensure your data stays protected no matter where it’s handled.

9. Data Retention

We retain your data only as long as needed:
- For account functionality and legal requirements.
- For support history and fraud prevention.
- For improvement of the coaching system (in aggregated, non-identifiable form).

You can request full deletion of your account and personal data anytime.

10. Your Rights

For EU Users (GDPR):
- Access: Request a copy of your data.
- Rectification: Fix inaccurate info.
- Erasure: Delete your data (“right to be forgotten”).
- Restriction: Limit processing in certain cases.
- Portability: Export your data in a common format.
- Objection: Decline processing for specific purposes.

For California Residents (CCPA):
- Access: View what data we collect.
- Opt-Out: Refuse the sale of personal info (we don’t sell it).
- Delete: Ask us to erase your data, with exceptions.

To exercise your rights, email us. We may request verification.

11. Security Measures

We use:
- End-to-end encryption for sensitive data
- Secure cloud infrastructure
- Regular audits and access controls

While no system is 100% secure, we are committed to keeping your data safe. Please report any suspicious activity immediately.

12. Children’s Privacy

GoGo is not intended for users under 16 years of age. We do not knowingly collect personal data from children. If you believe a minor has used the service, contact us and we will promptly delete the data.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in law or our services. Significant changes will be clearly communicated in-app. Continued use after updates implies acceptance.

14. Contact Us

Have questions or want to delete your data? Reach out:
GoGo GmbH
Tucholskystr. 41
10117 Berlin
Germany

We are committed to protecting your privacy - with intelligence, structure, and trust at the core.